Henry Winning Direct – Delivery Information
 

Mainland UK – Free Shipping

  • We offer a next day delivery service* free on all mainland UK orders over £49.99. (Next day delivery is not available on weekends or bank holidays). Free UK mainland delivery excludes The Highlands, Ireland and other Islands.
  • For all mainland UK orders totalling £49.98 the delivery charge is £6.55. This is a next day delivery service (next day delivery is not available on weekends or bank holidays).
  • All delivery dates are estimated and are stock dependent.
  • We aim to have goods with you within 2-5 working days. Please contact us if you have not received your goods within 7 working days.
 

Highlands, Islands and Ireland

  • Tracked delivery to the Highlands, Islands and Ireland is at a cost of £19.95.
  • Delivery times may take longer and can vary.
  • Please note If you are looking at buying small items we may be able to get you a better shipping price via Royal Mail however it is not a recorded service.
 

Worldwide

* For next day delivery to Mainland UK: please note that some products may need to be made before the order can be dispatched.

All dispatch dates are estimated and are not guaranteed and do not form a term of this contract. Whilst every endeavour will be made to comply with these dates, the Seller shall have no liability whatsoever for delay in dispatch or delivery, or for any loss occasioned thereby. Late delivery does not entitle buyer to cancel order.

Any shortages in delivery must be notified in writing to the seller within three days upon receipt of delivery.

 

Damage or loss in transit

All goods include insurance cover against loss and damage during transit.

Once the goods have been received and signed for, this insurance cover is no longer effective, responsibility is then passed to the signatory.

Any Damage to received goods should be notified in writing within three days of receipt.
 

Returns Procedure

If you have an issue with any of our products please do not hesitate to contact us at

customerservices@henrywinning.co.uk

or

call us on 0141 554 2767

As with all online suppliers purchases from www.henrywinningdirect.co.uk are covered by the distance selling regulations, this gives consumer buyers the right to cancel a purchase within 14 days after they receive an item.

This guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within the stated 14 days of the date you received the item.

  1. If your order was sent by courier please contact us by e-mail us at customerservices@henrywinning.co.uk and we will arrange for the goods to be collected. On receipt of the returned goods we will refund your credit card or other chosen method of payment.

Our policy is to accept the return of opened items only if they are faulty, we cannot give you a full refund if the item isn't what you expected.

You can cancel an order or the remaining portion of an order by e-mailing us at customerservices@henrywinning.co.uk or calling us on 01530 411275 as long as the goods have not yet been dispatched.